To help you better understand and use our pet clothing website, we have compiled the following frequently asked questions and related instructions. If you encounter any other problems during browsing or shopping, please feel free to contact our customer service team.
How to choose the right pet clothing size?
Before purchasing, we recommend that you measure your pet’s chest circumference, back length, and neck circumference, and refer to the size chart provided on the product page. If your pet falls between two sizes, we generally recommend choosing the larger size to ensure comfort.
How long does order processing take?
Generally, orders are processed and shipped within 2 business days after successful payment. Specific delivery times may vary depending on the region and logistics services.
Can I modify or cancel my order?
If your order has not yet been shipped, you can contact customer service as soon as possible to request modification or cancellation. Once the order has been shipped, it will need to be processed according to the return procedure.
What if the product size is not right?
If the received product size is not right, you can apply for a size exchange or return within the specified return and exchange period. The product must be unused, unwashed, and have its original tags attached.
Will the product color or appearance be exactly the same as the picture?
We strive to ensure that product images are accurate and true to life. However, due to factors such as display devices and lighting conditions, the actual product color may slightly differ from the picture, which is normal.
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or inconsistent product, please contact our customer service team as soon as possible and provide relevant order information and photos. We will assist you in resolving the issue.
Customer Support Hours
Our customer service team will respond to your inquiries as soon as possible during working hours. Please understand that response times may be slightly delayed during holidays or peak periods.
By using this website and completing a purchase, you indicate that you understand and agree to the above FAQ terms and related instructions.
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