REFUND AND RETURNS POLICY

Thank you for purchasing pet clothing from our website. To ensure a smooth shopping experience, we offer a clear and transparent refund and return policy. Please read the following terms carefully before requesting a return or refund.

1. Return Request Time
   Customers can request a return or refund within 14 days of receiving the goods. Requests submitted after this timeframe may not be processed.
2. Return Conditions
   Returned items must meet the following conditions:

The item is unused, unwashed, and undamaged.

The item remains in its original condition with all tags and packaging.

The item is not a clearance item or marked as non-returnable.

If the item has quality issues or the wrong item was sent, we will take responsibility and provide a solution.

3. Refund Process
   After we receive and inspect the returned item, if it meets the return conditions, the refund will be processed within 5 business days. The refund will be processed using the original payment method. The exact arrival time may depend on your payment institution or bank’s processing time.
4. Return Shipping Costs

For returns due to product quality issues or incorrect shipments, we will cover the return shipping costs. For returns due to size incompatibility or personal reasons, the customer is responsible for the return shipping costs.

5. Return Address
   To return an item, please contact customer service to confirm the return information, and then send the item to the following address:

Return Address:
14531 FREEMAN AVE APT 8
LAWNDALE CA 90260

Please include your order number and contact information in the package so we can process your refund or exchange request more quickly.

6. Ineligible Return Conditions
   Refunds may not be possible in the following situations:

The item has been used, washed, or damaged.

The item is missing its original labels or packaging.

The return request period has expired.

If you have any questions about the refund or return process, please contact our customer service team using the contact information provided on the website. We will do our best to assist you.